Refund Policy

Last Updated: January 16, 2026

This Refund Policy outlines the conditions under which Domain ("we," "us," or "our") may issue refunds for purchases made through our platform at domain.biz.

Digital Content and Services

All courses, lectures, and digital materials provided through our platform are considered digital goods. Once access has been granted to any course content, lectures, or learning materials, the purchase is generally considered final.

Eligibility for Refunds

Refund requests may be considered under the following circumstances:

Technical issues that prevent access to purchased content, provided such issues cannot be resolved by our support team within a reasonable timeframe
Duplicate purchases made in error, when reported within 48 hours of the transaction
Content significantly differs from the description provided at the time of purchase
Requests submitted within 14 days of purchase, provided less than 20% of the course content has been accessed

Non-Refundable Circumstances

Refunds will not be issued in the following situations:

Change of mind after accessing course materials
Failure to complete a course or utilize purchased content
Dissatisfaction with course difficulty or teaching methodology
Technical issues caused by incompatible user equipment or internet connectivity
Purchases made more than 14 days prior to the refund request

Subscription Services

For subscription-based access to our platform, the following terms apply:

Monthly Subscriptions

Monthly subscription fees are billed in advance. You may cancel your subscription at any time, but refunds will not be provided for partial months. Your access will continue until the end of the current billing period.

Annual Subscriptions

Annual subscriptions may be eligible for a prorated refund if cancellation occurs within 30 days of the initial purchase and less than 15% of available content has been accessed. After 30 days, annual subscriptions are non-refundable.

Refund Request Process

To request a refund, please follow these steps:

Contact our support team at [email protected] with your purchase details
Provide your order number and the email address associated with your account
Clearly state the reason for your refund request
Allow up to 5 business days for our team to review your request

All refund requests are reviewed on a case-by-case basis. We reserve the right to approve or deny any refund request at our sole discretion.

Processing Time

Approved refunds will be processed within 10 business days of approval. The refund will be issued to the original payment method used for the purchase. Depending on your financial institution, it may take an additional 5-10 business days for the refund to appear in your account.

Promotional Offers and Discounts

Content purchased using promotional codes, discount offers, or during special sales events may be subject to modified refund terms. Such purchases may be eligible only for account credit rather than monetary refunds.

Chargebacks

Initiating a chargeback without first contacting our support team may result in immediate suspension of your account and forfeiture of access to all content. We encourage you to work directly with us to resolve any billing disputes.

Account Termination

If your account is terminated due to violation of our Terms of Service, you will not be eligible for any refunds on current subscriptions or previously purchased content.

Exceptions and Special Circumstances

We understand that exceptional circumstances may arise. If you believe your situation warrants special consideration, please contact us at [email protected] with a detailed explanation. We will review such requests individually.

Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services following any changes constitutes acceptance of the updated policy.

Contact Information

If you have questions about this Refund Policy or wish to request a refund, please contact us:

Email: [email protected]
Phone: +16135455259
Address: 16620 109 Ave NW, Edmonton, AB T5P 1C2, Canada

By making a purchase on our platform, you acknowledge that you have read, understood, and agree to this Refund Policy.